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Siebel 8 Consultant

Код: | 1Z0-202 |
продолжительность: | 120 минут |
Язык обучения: | English |
Тестовая система: | Pearson VUE |
Филиал: | Москва |
Содержание
Exam Topics:
Introducing Siebel Applications
- Describe Siebel Customer Relationship Management (CRM) applications and how they are classified
- Identify the common business entities found in Siebel CRM applications
Using the Siebel Web Client
- Start and log in to a Siebel application
- Navigate screens and views in the application
- Identify major user interface (UI) features in a Siebel CRM application
Working With Siebel Data
- Create, modify, and delete records
- Query for records in a Siebel CRM application
Responsibilities and Views
- Describe the purpose of a responsibility
- Create a new responsibility
- Modify an existing responsibility
Users, Positions, and Organizations
- Describe how data access is controlled by users, positions, and organizations
- Implement the company structure using divisions, organizations, positions, users, and employees
Controlling Access to Customer Data
- Describe the difference between customer and master data in Siebel applications
- Describe the different Access Control mechanisms used to restrict access to data in Siebel applications
- Identify the different view types used for different types of users
The Siebel Web Architecture
- Identify the pieces that make up the Siebel Web architecture
- Identify the role of each piece of the architecture
- Describe how Siebel requests are processed
Server Components and Parameters
- Define component groups
- Define components
- Describe parameters as inputs for components
- Describe the various levels at which you can set parameters and how to set them
- Describe named subsystems and job templates
Server Management
- Monitor the state of the enterprise, and individual servers and components within that enterprise
- Perform routine administrative tasks on the enterprise, including: a. Managing components b. Backing up and restoring the enterprise c. Setting logging options d. Submitting jobs
Siebel Client Types
- Identify the various Siebel clients
- Describe files associated with each client, including configuration files and local databases
- Describe how each client accesses Siebel servers and data
Securing Access to the Application
- Describe the types of user authentication supported by Siebel applications
- Explain the role of the security adapter
- Describe Single Sign On (SSO) security and how it differs from other authentication methods
Installing Siebel Applications
- Describe pre-installation steps necessary to prepare your environment for a Siebel installation
- Install the Siebel application
- Perform post-installation steps to verify your Siebel environment
- Describe how to use the multi-server update tool to automate installations
Siebel Application Architecture
- Describe the major types of object definitions
- Describe the relationships between them
Using Siebel Tools to Examine Object Definitions
- Describe the differences between object types and object definitions
- Use Siebel Tools to examine parent and child object definitions
The Siebel Data Model
- Describe the purpose of the Siebel Data Model
- Describe the role of primary and foreign keys, indexes, and user keys
- Identify prominent tables in the Siebel Data Model
Siebel Business Components
- Define a business component
- Describe how business component fields at the business object layer are mapped to columns at the data layer
- Describe how base and joined tables are used as a part of this mapping
Siebel Business Objects
- Describe how business objects focus data presented in the UI based on context
- Describe how views reference business objects
- Describe how links are used to relate parent business components to child business components
Configuration Strategy
- List the critical elements of the Siebel configuration strategy
The Configuration Process
- Describe the development environment architecture
- Set up the development environment
Managing Object Definitions
- Explain the role of projects
- Manage object definitions using Check Out and Check In
- Lock projects locally
Editing and Compiling Object Definitions
- Create new and edit existing object definitions
- Validate edited object definitions
- Archive object definitions and projects
- Back up the local database
- Compile object definitions into a repository file
UI Layer Configuration: Web Templates
- Describe the role of Siebel Web template files
- Describe the role of Siebel tags in template files
- List the types of templates
- Describe how to register, associate, and bind a template file
UI Layer Configuration: Applets
- Create and modify a list applet
- Create and modify a form applet
UI Layer Configuration: Applications, Screens, and Views
- Tailor applications
- Configure how a view is accessed on a screen
- Change the order of screen views for a screen
- Create and administer a view
- Associate a view with a template
UI Layer Configuration: Drilldowns
- Configure drilldown to a related view
- Enable the thread bar
- Business Layer Configuration: Joins
Create a join that brings data from a standard table into a standard business component
- Create a join that brings data from a party table into a standard business component
- Create a join that brings data from a party table into another party business component
Business Layer Configuration: Existing Business Components and Fields
- Edit business component properties to capture business logic
- Describe business component view modes
- Edit field properties to capture business logic
- Specify business component and field user properties
Business Layer Configuration: New Business Components and Fields
- Create a new business component (BC)
- Add a business component to a business object
Business Layer Configuration: Picklists
- Describe the differences between dynamic and static picklists
- Administer a list of values
- Configure a static or dynamic picklists
Configuring Multi-Value Groups
- Describe multi-value groups and their benefits
- Use Siebel Tools to configure a multi-value group
Data Layer Configuration
- Create extension columns in a table
- Create custom tables: standalone table, 1:1 extension table, 1:M extension table, intersection table
Siebel Business Services
- Describe a business service
- Describe the structure and role of property sets
- Use the business service simulator to test a business service
Building Siebel Workflow Processes
- List the types of workflow processes and workflow steps
- Create a new workflow process and configure business service, Siebel operation, and decision steps
Testing and Deploying Workflow Processes
- Test a Siebel workflow process using the simulator
- Deploy a Siebel workflow process
Executing Workflow Processes
- Describe the workflow execution architecture
- List several ways to invoke workflow
- Invoke a workflow process using a run-time event
- Invoke a workflow process using a custom control
Using Workflow Policies
- Create a workflow policy that invokes a workflow process in the Workflow Process Manager server component
- Enable the workflow policy using workflow server components
Siebel Task UI
- Describe the role and benefits of Siebel Task UI
- Invoke and complete a task
Task UI: Creating a Task
- Identify the major components of a task
- Configure a task
- Administer a task
Transient Business Components and Branching
- Describe the role of transient business components and task applets
- Configure branching logic in a task
Introducing Siebel Assignment Manager
- Explain the role of Siebel Assignment Manager
- List the elements used to create rules that assign business data
Creating Assignment Rules
- Create an assignment rule that assigns sales data to a sales team
- Create an assignment rule that assigns service data to a skilled employee
- Test assignment rules
Tailoring Assignment Manager Behavior
- Describe the steps in the assignment methodology
- Prioritize rules using exclusive rules and rule group sequencing
- Modify the behavior of an assignment object
Invoking Siebel Assignment Manager
- List the modes in which Assignment Manager can be invoked
- Invoke Assignment Manager in dynamic mode
State Models
- Describe how state models can enforce business logic
- Create a new state model
Introducing Enterprise Integration Manager
- Describe the features of Enterprise Integration Manager (EIM)
Introducing Application Deployment Manager
- Describe the Application Deployment Manager (ADM) architecture
- Describe how deployment options are configured
Deploying Application Customizations
- Use the packager utility to bundle application customizations
- Deploy a package using the ADM command-line interface
Siebel Party Business Components
- Define a party business component
- Describe the role of S_PARTY and its extension tables in storing party business component data
- Describe how data is stored differently for non-party business components and party business components
- Describe how implicit and explicit joins are used with party business components