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Oracle RightNow Cloud Service 2016 Implementation Essentials 



Oracle
Код: 1Z0-325
продолжительность: 120 минут
Язык обучения: English
Тестовая система: Pearson VUE
Филиал: Москва

Содержание

Exam Topics:

Application Appearance

  • Create and implement Workspaces
  • Create and implement Navigation Sets
  • Create Customizable Menus
  • Create Agent Workflows
  • Create Agent scripts within the Scripts Explorer

Staff Management

  • Create Profiles
  • Create Staff Accounts
  • Describe Password configurations and their functions

Answer Management

  • Describe typical answer management components and usage
  • Manage Search Priority Words
  • Create and manage Word List Files and the Dictionary
  • Create and manage Access Levels

Site Configuration Admin

  • Describe Custom Fields and their usage
  • Create Business Rules
  • Explain Standard Text and its application
  • Explain Service Variables and their application
  • Create and manage Service Level Agreements
  • Configure Cloud Monitor
  • Configure Custom Objects
  • Describe incident management
  • Manage Message Bases
  • Manage the System Configuration settings
  • Explain Mailboxes and their usage
  • Configure Message Templates and System Interface configurations
  • Explain Product, Category, and Disposition usage
  • Create and manage Guided Assistance and its application
  • Explain the File Menu and CX options features and their usage

RightNow Analytics

  • Create and configure Custom Reports
  • Create and manage Scheduled Reports

Feedback/Surveys

  • Create and manage Surveys and Mailings

Chat & Co-Browse

  • Create and manage Chat configurations and rules
  • Create and manage Co-Browse configurations

Customer Portal

  • Customize and manage Templates, Pages, and Themes
  • Describe Customer Portal deployment protocols
  • Customize and manage Tags, Widgets, and Assets

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