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Oracle RightNow Cloud Service 2016 Technical Implementation Essentials

Код: | 1Z0-326 |
продолжительность: | 150 минут |
Язык обучения: | English |
Тестовая система: | Pearson VUE |
Филиал: | Москва |
Содержание
Exam Topics:
Customer Portal Tools
- Use the site administration on the Agent Desktop
- Access CP admin area, identify CP environments and deployment processes
Customer Portal - Basic Customizations
- Describe the anatomy of a CP page
- Customize and manage tags, conditions, variables, sprites, widgets, assets
- Describe the importance of Internationalization
- Customize and manage Templates, Pages, and Themes
- Describe the importance of Accessibility
Customer Portal - Widgets and Scripting
- Create and manage a custom widget
- Set up and configure Syndicated widgets on an external page
- Describe Client-side scripting and its use in widgets
- Describe how event handling can be used for widget interaction
- Describe Controllers and their uses
- Explain the advantages of using AJAX for widget/controller interaction
Customer Portal - Advanced Customizations
- Describe a model and its uses
- Describe the purpose of the RightNow Connect Common Object Model
- Describe the uses of RightNow Connect for PHP in CP
- Explain what error handling methods are available in Connect for PHP
- Create Custom Objects
- Create and manage a custom widget to display a custom object field
- Set up and configure SAML
- Use Hooks within customizations
Integration and Customization - Agent Desktop
- Explain Searching for, Viewing, Editing, Creating, and Customizing Record Types
- Configure and manage custom fields and custom attributes
- Configure and customize Custom Objects
- Use the Connect webservices with desktop add-ins
- Use primary objects and sub-objects
Integration and Customization - ROQL Queries
- Execute ROQL Queries
- Use custom fields and custom objects accessed in ROQL
- Describe the purpose of Special Queries and their uses
Integration & Customization - Connect Web Services for PHP\SOAP\REST
- Describe CRUD Operations using Web Services for SOAP
- Generate Bulk, Batch, and Chain Operations
- Run Analytics Reports using Connect for SOAP
- Get Values for NamedID Objects
- Use the Connect Common Object Model
- Use the REST API
Integration and Customization - Desktop Integration
- Describe the purpose of the RightNow Desktop Add-In Framework
- Explain Add-In Deployment Methods
- Work with Records and Automation
- Describe the troubleshooting methods for Add-Ins
- Connect Web Services for SOAP with Add-Ins
Integration and Customization - General
- Customize Mobile Sites and pageset mappings
- Work with Custom Process Models
- Work with Oracle Service Cloud as an Identity Provider
- Configure CP Security
- Explain the Usage of Session management
- Explain Clickstream and reporting
- Implement Secure coding methods and practices within the RightNow CX Framework
- Describe the Knowledge Foundation API
- Implement the Scripts/custom folders
- Explain customization within a PCI environment
- Create debugging within Oracle Service Cloud
- Work with custom messagebases and configurations
- Work with the Chat API
- Work with Oracle Service Cloud Co-Browse
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