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Oracle RightNow Cloud Service 2016 Technical Implementation Essentials



Oracle
Код: 1Z0-326
продолжительность: 150 минут
Язык обучения: English
Тестовая система: Pearson VUE
Филиал: Москва

Содержание

Exam Topics:

Customer Portal Tools

  • Use the site administration on the Agent Desktop
  • Access CP admin area, identify CP environments and deployment processes

Customer Portal - Basic Customizations

  • Describe the anatomy of a CP page
  • Customize and manage tags, conditions, variables, sprites, widgets, assets
  • Describe the importance of Internationalization
  • Customize and manage Templates, Pages, and Themes
  • Describe the importance of Accessibility

Customer Portal - Widgets and Scripting

  • Create and manage a custom widget
  • Set up and configure Syndicated widgets on an external page
  • Describe Client-side scripting and its use in widgets
  • Describe how event handling can be used for widget interaction
  • Describe Controllers and their uses
  • Explain the advantages of using AJAX for widget/controller interaction

Customer Portal - Advanced Customizations

  • Describe a model and its uses
  • Describe the purpose of the RightNow Connect Common Object Model
  • Describe the uses of RightNow Connect for PHP in CP
  • Explain what error handling methods are available in Connect for PHP
  • Create Custom Objects
  • Create and manage a custom widget to display a custom object field
  • Set up and configure SAML
  • Use Hooks within customizations

Integration and Customization - Agent Desktop

  • Explain Searching for, Viewing, Editing, Creating, and Customizing Record Types
  • Configure and manage custom fields and custom attributes
  • Configure and customize Custom Objects
  • Use the Connect webservices with desktop add-ins
  • Use primary objects and sub-objects

Integration and Customization - ROQL Queries

  • Execute ROQL Queries
  • Use custom fields and custom objects accessed in ROQL
  • Describe the purpose of Special Queries and their uses

Integration & Customization - Connect Web Services for PHP\SOAP\REST

  • Describe CRUD Operations using Web Services for SOAP
  • Generate Bulk, Batch, and Chain Operations
  • Run Analytics Reports using Connect for SOAP
  • Get Values for NamedID Objects
  • Use the Connect Common Object Model
  • Use the REST API

Integration and Customization - Desktop Integration

  • Describe the purpose of the RightNow Desktop Add-In Framework
  • Explain Add-In Deployment Methods
  • Work with Records and Automation
  • Describe the troubleshooting methods for Add-Ins
  • Connect Web Services for SOAP with Add-Ins

Integration and Customization - General

  • Customize Mobile Sites and pageset mappings
  • Work with Custom Process Models
  • Work with Oracle Service Cloud as an Identity Provider
  • Configure CP Security
  • Explain the Usage of Session management
  • Explain Clickstream and reporting
  • Implement Secure coding methods and practices within the RightNow CX Framework
  • Describe the Knowledge Foundation API
  • Implement the Scripts/custom folders
  • Explain customization within a PCI environment
  • Create debugging within Oracle Service Cloud
  • Work with custom messagebases and configurations
  • Work with the Chat API
  • Work with Oracle Service Cloud Co-Browse

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