Oracle Communications Order and Service Management Server 7 Implementation Essentials

Содержание

Exam Topics:

Order and Service Management (OSM) Overview

• Describe the requirements of an Order Management system for a Communications Service Provider
• Describe the major features of Oracle Order and Service Management
• Describe common use cases for Order Management

Architecture and Installation

• Identify the components of the OSM architecture
• Install and configure an OSM Server
• Configure a high-availability architecture for OSM

Using the Design Studio

• Use the Design Studio for OSM cartdige implementation
• Deploy a cartridge and submit sample orders from the Design Studio

OSM Web Clients

• Use the Task Web client functionalities to interact with an order
• Use the Order Management Web client functionalities to interact with an order
• Enhance web clients with flexible headers, filters and custom menu options

Administration

• Configure permissions, notifications and check alerts in the Administrator application
• Configure security using WebLogic users and groups, security callback, security credentials and entities
• Configure resources using the WebLogic console

Logging and Troubleshooting

• View OSM logs and configure log level
• Identify and correct common issues
• Use OSM interfaces available for basic troubleshooting

Cartridge Configuration

• Describe the project and cartridge concepts
• Version and maintain multiple versions of cartridges
• Use the cartridge management tool and the XML Import/Export tool functionalities
• Configure composite cartridges
• Extend existing sealed and non sealed cartridges with new features

Modeling Basic OSM Entities

• Define data elements using data schemas and data dictionary
• Describe orders data, permissions and lifecycle
• Describe tasks permissions, states and statuses

Configuring Manual Tasks

• Configure data used by a task during its execution
• Configure permissions to execute and interact with a task
• Configure behaviors to enhance the manual task in the Task Web client
• Configure data instances to support manual tasks' behaviors

Configuring Processes

• Model process flows using tasks and subprocess
• Model process flows using multi instance tasks and multi instance subprocesses
• Use rules, joins and delay tasks in a process flow

Automation Framework Configuration

• Associate automation plug-ins with an automated task
• Use the automation framework variables and methods to interact with OSM orders and tasks from XQueries
• Configure and develop a custom automation plugin

Configuring Notifications

• Model data change notifications in orders
• Model event notifications in orders and tasks
• Model jeopardy notifications in orders and tasks

Order Recognition

• Configure the values and XQuery for order recognition rules
• Configure the XQuery in order validation rules
• Configure the XQuery in data transformation rules

Order Decomposition

• Model order item specification properties and hierarchies
• Use product classes and productClassMapping.xml to model products
• Decompose order items using decomposition rules
• Configure order components to define functions, system topology and granularity
• Configure associated order items
• Describe the ControlData structure created in the order data for orchestration

Order Orchestration

• Model an orchestration order and a process
• Model an orchestration sequence with orchestration stages
• Create fulfillment modes, create fulfillment patterns and associate them through product specification
• Configure orchestration dependencies
• Describe an orchestration plan as viewed in the Order Management Web client

Configuring Fulfillment States and the Point of No Return (PONR)

• Enforce the end-to-end visibility of Point of No Return (PONR)
• Configure follow on orders
• Compare Order Lifecycle Policy with product specification's Fulfillment States
• Configure state mapping with Fulfillment State Map
• Describe fulfillment state composition with Order and Order Item Fulfillment State Composition Rule Set

Handling Future Dated Orders

• Configure future dated orders
• Calculate the order start date for future dated orders

Order Change Management

• Submit revision orders from an upstream system and detect revision orders in OSM
• Configure OSM for order change management
• Predict a compensation plan based on in-fligh order information and revision order data
• Predict possible scenarios while executing the compensation plan for a process

Fallout Management

• Describe the typical fallout scenarios in Order Management
• Describe the typical fallout notification and recovery functionalities in OSM

Using the Interfaces

• Use the webservice interfaces to interact with OSM from an external system
• Use the XML API interfaces to interact with OSM from an automated task

Delivering a Solution With OSM

• Planify test strategies for an OSM project
• Treat known and unknown issues using Oracle Support and Oracle forums
• Use configuration management to support an OSM project

Oracle Reference Architectures for OSM

• Describe OSM COM and SOM roles in the Rapid Offer Design and Order Delivery (RODOD) solution
• Describe OSM SOM and TOM roles in the Rapid Service Design and Order Delivery (RSDOD) solution